Returns & Exchanges

Due to the seasonal and customized nature of our subscription service, Walmart Beauty Box items are generally non-refundable and cannot be returned. If you receive a damaged product or an incomplete box, please follow our resolution process within 30 days of delivery.

Return Process

• 1.
  Report the Issue

  Log into your account and navigate to the 'Support' section to submit a ticket regarding a damaged or missing item.

• 2.
  Submit Documentation

  Provide a clear photograph of the damaged product and the shipping label to help our team verify the claim.

• 3.
  Review Period

  Our customer care team will review your request within 3-5 business days to determine eligibility for a replacement or credit.

• 4.
  Resolution Delivery

  Once approved, a replacement item will be shipped at no additional cost, or a partial credit will be applied to your next seasonal box.